Delivery and Returns Information

 

     

 

We are only able to accept online orders for delivery to UK addresses.

We aim to dispatch your order within one day of receipt and 95% of orders are sent on a next day delivery.

All goods are subject to availability. In the event that we are unable to supply your goods within twenty one days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be canceled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and Exchanges

We want you to be entirely satisfied with every purchase made from Autoday and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it, please return it to us within 14 days. We advise customers to return a product 'with' the original packaging to ensure that the product is not damaged on its return journey. We will then exchange or refund the cost of the item(s).

The address for returns is: W.R.Day Ltd., 6 Manor Industrial Estate, Comeytrowe, Taunton TA4 1EF

All goods must be in a new and unused condition together with a copy of your original invoice. If you wish to return any item because it is faulty or not as ordered please contact us by telephone (01823 276506) or e-mail (sales@autoday.com) and we will arrange collection at our cost.

Distance Selling Regulations

You have a right to cancel your order within seven working days following the day after the date of delivery for any unused item purchased through the website under the distance selling regulations for refund.

To cancel any item, you can e-mail, fax or write to us with your details and order number. You must take reasonable care of the items, retain all original packaging and must not use them. All goods are returned at your own expense unless the item is deemed faulty or incorrect.

You will receive a refund within thirty days of your notice to cancel. We advise customers to return a product with the original packaging to insure that the product is not damaged on its return journey